FAQs

Frequently Asked Questions

Orders & Shipping

How long does delivery take?
Standard UK delivery takes 3–5 working days. Express delivery options are available at checkout.

Do you ship internationally?
Yes! We ship worldwide. International delivery typically takes 7–14 working days depending on your location.

How do I track my order?
Once your order has been dispatched, you will receive a confirmation email with your tracking details.

Can I change or cancel my order?
We process orders quickly, so please contact us as soon as possible at Contact Us if you need to make any changes.

Returns & Refunds

What is your returns policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed and in their original condition with tags attached.

How do I start a return?
Please contact us via our Contact Us page with your order number and reason for return and we will guide you through the process.

When will I receive my refund?
Refunds are processed within 5–7 working days of receiving your returned item.

Jewellery & Moissanite

What is Moissanite?
Moissanite is a stunning gemstone that rivals the brilliance of a diamond. It is ethically sourced, eco-friendly and significantly more affordable — without compromising on beauty or quality.

What metal is used in your jewellery?
All our jewellery is crafted in 925 Sterling Silver, ensuring lasting quality and a luxurious finish.

How do I care for my jewellery?
Store your jewellery in a cool, dry place away from direct sunlight. Avoid contact with perfume, lotions and water. Clean gently with a soft cloth.

Sizing

How do I find my size?
Visit our Size Guide for full UK, EU and US sizing across clothing and shoes.

What if an item doesn't fit?
If your item doesn't fit, you can return it within 14 days for an exchange or refund. See our returns policy above.